OUR PRIVACY POLICY Dear customers All the information submitted through our web Jeronini Balinesia will be kept private, and would not be shared , sold, reused in list, or be used for any other purpose than to complete the transaction or address a customer service concern. Order Policy: All prices in our website are Retail price. To obtain wholesale price, you need to purchase minimum 7 pcs or total of $1,000.00. The system will automatically generates 50% of retail price. Shipping policy: All order can be shipped from our office in USA, or Bali, subject to confirmation. All goods will be shipped via Postal Service, DHL and UPS with tracking number. Shipping cost for distination within USA will be charged flat rate of $20.00 per shipment. Destination outside USA subject to confirmation. We strongly recommend to add shipping insurance to your order, will be charged subject to confirmation. We are not responsible for uninsured orders that will be lost, damaged or undelivered. All orders will be responded within 2X24. Delivery time for international orders is 4 to 7 business days. International buyers are fully responsible for any additional fees imposed by customs, including any tariffs and duties. Returns and exchanges: If you not happy with your purchase for any reason, please return the jewelry within 30 days and we will exchange or refund the purchase price. A refund will be issued within 7 business days from the date of receiving back your order in the form the payment was received. The jewelry must be returned in its original condition, unworn and unaltered in any way. We do not cover the return shipping cost unless the item is damaged or broken due to our company negligence. How to return? Please email us at, sales@balinesia.net to request for RA number. Place all the original packaging in the return box, including your return jewelry and a copy of the invoice. The jewelry should be mailed in a box, not an envelope as the jewelry may be crushed in an envelope. Return by Mail send it to: Jeronini Balinesia 1077 Greenleaf Blvd # 312, Elkhart, IN 46514. You may want to insure your return as we can not be responsible for lost or misdirected returns. We recommend using the postal services Delivery Confirmation that will show when your package was delivered to us. Your return will be processed within 7 business days. A credit will be issued to your original method of payment within 7 business days of receiving your returned sterling silver jewelry. You will receive an email confirming your refund. We are no responsible for items damaged or lost in transit. In case of damage, alteration or wear, a credit will not be issued. We suggest shipping insurance as we will not replace or refund jewelry lost or stolen in the mail while in delivery from you to us. How to exchange? We will be happy to exchange your jewelry. When you send your jewelry back to us please tell us (on a copy of the invoice) what jewelry you would like to receive for an exchange. Be sure to include the jewelry item style name, gemstone-type and the price. We will credit your account for the amount of the returned jewelry, and then charge you for the replacement silver jewelry and your new jewelry will be on its way to your door. If you would like your jewelry to be exchanged faster – just order your new jewelry online and also, at the same time, mail your returned jewelry to us. Your new jewelry will arrive within 2-3 business days, and, when we receive your returned jewelry, we will credit your card for the amount of purchase. See the section above for the address and details for returning your purchases. Payment methods: To assure your maximum comfort and satisfaction we accept the following payment methods: Visa Master card American express Discover Our website offers a secure shopping card system. On the order form you can safely enter a card number, name and address. Checks and money orders